Huge congratulations on a great effort by Katie on implementing improvements in the Service Desk Team which have helped to drive success throughout the business. The team is achieving its highest service scores and are driven and committed to delivering the best service to our customers.
The IT Service and Support Awards recognise and celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry. The judges look for excellence, professionalism, and innovation in the industry.
The Service Desk Manager of the Year award is open to the manager or team leader of an IT service operation who inspires others to achieve great things. Service desk leadership is about doing the things that drive action, get results, and improve performance. It is the ability to influence and motivate others, and create an environment that encourages personal accountability, responsible decision making, and a commitment to the continual improvement in support of the organisation’s objectives.
Katie Bryn, Circle IT’s Service Manager, has worked hard to introduce a performance management system into the business, designed to give feedback and to improve overall skills and capabilities within the company.
“I’m really proud of the improvements Katie has implemented. The impact on the team and the company is evident in our service scores. The increased morale and standard of work within the team is a testament to her hard work”
Roger Harry, CEO, Circle IT