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Managed IT Support

The IT support, security, and maintenance you need. All day, every day.

Talk to one of our experts

You’re busy. The last thing your organisation needs is tech trouble. We stay one step ahead in this ever-changing digital world to proactively prevent your IT headaches.

We know every organisation has its unique challenges, so we work with you to find the right level of support, management, and strategic planning for your IT systems.

Support that’s tailored to fit

We prefer to think of you as a partner rather than a customer and get to know you and your organisation inside-out. We’ll talk to you honestly about your business and technical requirements, so you’ll only ever be offered the services you actually need – nothing more and nothing less.

So, what exactly can we do for you?

We proactively monitor your systems, rooting out issues and fixing them before your day-to-day activities are impacted.

But, most importantly, if your workforce does need to ask for help, the only people they need to speak to are us. We’ll do the legwork, working with suppliers to resolve issues, freeing your staff up to get on with what’s important.

Whatever level of IT support you need, we can provide it. From front-line Service Desk teams assisting with remote desktop fixes, password resets and application support; to Infrastructure support, data management (including PowerBI), and management of third-party vendors.

We’ll work together to create a package that delivers on your objectives. But to give you a sense of what we can offer, our off-the-shelf Managed Support packages include the following:

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Get more information about our levels of support

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Circle 365

Flexible support delivered on a per-user, per-month basis:

  • Online Training & Adoption
  • Microsoft 365 Backup
  • Microsoft 365 Licensing
  • Service Delivery Management
  • Proactive Monitoring
  • Unlimited Remote Support

Microsoft 365

A complete solution for creative, collaborative & secure working:

  • Enterprise Mobility + Security
  • Windows 10
  • Office 365

Circle 365 Training

Access to over 350 bite-sized courses on Microsoft 365 services, including:

  • Core Skills – e.g. Time Management, Cyber Security, Remote Working
  • SharePoint Online
  • Microsoft Teams
  • Microsoft Office - Word, Excel, PowerPoint

Microsoft 365 Backup

Automated, continuous backups of Microsoft 365 applications:

  • Data Protection & Compliance
  • Protection from Ransomware
  • Effective Monitoring & Management
  • Fast & Effortless Restores

How we'll work with you

With a dedicated Circle point of contact – your Service Delivery Manager – you’ll always have someone on hand who understands your needs.

They’ll proactively manage the service we’re providing, keeping an eye on trends and patterns – often, we’re able to spot and fix problems before they ever impact your people. And if we see something that needs changing, we’ll make recommendations to mitigate risks to your organisation and make your technology systems as efficient as possible.

We’re committed to growing and improving with you, so we’re keen to hear your feedback throughout our partnership, both verbally and through user surveys. We’ll agree Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) with you regularly. That way, we can make sure we’re doing an excellent job for you, and you know your people are getting the technology support they deserve.

Why Circle?

Whatever your goals and aspirations are for your organisation, we’ll partner with you to build and deliver IT support services to help make them a reality. With years of collective experience under our belts, our people-first approach has been bought time and time again by some of the country’s most prestigious companies. Our client list speaks for itself – you’re in good company!

Talk to us today

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So, how can we help?

Please give us a little information about the support you need, and one of the team will be in touch for a chat.

Need a bit more information?